Refund and Returns Policy
Changed your mind or received as a gift?
If the item is still in its original packaging and has not been opened, we are happy to exchange it or give you a store voucher for the value of the purchase.
Doesn’t do what we said it would or what you asked for?
Provided the item is still in its original packaging and has not been opened, we are happy to exchange it, give you a store credit for the value of the purchase, or give you a full refund.
Broken or damaged goods?
If you open the packaging and find a major problem, return it immediately to be exchanged.
If a similar product is not available, one can be ordered, or a store credit can be given to spend equal value.
A major problem is when the product:
- It has a problem that would have stopped someone from buying the item if they had known about it.
- It is unsafe
- It is significantly different from the sample or description.
If the problem is not major, we will repair the item within a time frame.
Any faulty products with guarantees from the manufacturer will be forwarded to the manufacturer for the issue to be resolved.
Return Shipping Costs
Customers are responsible for all shipping costs to return goods. If a refund is granted, all shipping costs will be refunded upon presentation of proof of shipping costs.
Contact Details
Please get in touch with us if you have any questions or concerns. Our contact details are as follows:
0429 864 823
296 Raymond Street, Sale Victoria 3850
You can also contact us through the feedback form on our Site.
Effective Date: 1st Day of January 2025
What is Personal Information, and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways, including by telephone, email, our website, www.ourpasttimes.com.au, and third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your personal information to provide our services and marketing services.
We may also use your Personal Information for secondary purposes closely related to the primary objective in circumstances where you reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists anytime by contacting us in writing.
When we collect Personal Information, we will explain to you why we are collecting it and how we plan to use it, where appropriate and where possible.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent or where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, third parties may provide us with information. In such a case, we will take reasonable steps to ensure that you are informed of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances, including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files, which we will keep for at least 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please get in touch with us in writing. Our Past Times will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. We may require your identification before releasing the requested information to protect your personal information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change occasionally, and the copy on our website is the current policy.
Contact Details
Please get in touch with us if you have any questions or concerns. Our contact details are as follows:
0429 864 823
296 Raymond Street, Sale Victoria 3850
You can also contact us through the feedback form on our Site.
Effective Date: 1st Day of January 2025
