Have a question about planning, booking, or travelling with Travel Connex? You’ll find answers to our most common queries below. If you can’t see what you’re looking for, we’re always happy to help.
Travel Connex is a boutique mobile travel agency co-founded by two experienced industry professionals, Kelley and Renee. With over 120 countries visited between them and extensive backgrounds in retail travel, cruising, group coordination, and destination marketing, Travel Connex was established to curate meaningful, connection-driven group travel experiences.
Yes. Travel Connex operates in partnership with MTA – Mobile Travel Agents, one of Australia’s most trusted travel networks. This affiliation ensures access to leading industry suppliers, robust financial protection, and the backing of a nationally recognised agency network.
Our focus is on shared travel experiences that foster genuine connection. Unlike traditional agencies, we specialise in small group tours designed to be stress-free, socially inclusive, and carefully tailored to traveller interests and comfort levels.
Travel Connex specialises in curated group tours, retreats, and lifestyle-led itineraries. Our experiences range from cultural discovery trips to wellness retreats and boutique cruising.
Yes. Many of our travellers come solo. Our trips are specifically designed to foster community and connection, so you’ll never feel alone, even if you start your journey that way.
Our itineraries vary. Some are crafted specifically for mature-aged travellers seeking relaxed pacing, cultural depth, and elevated comfort. Others are geared toward younger or more active travellers looking for immersive, social adventures.
Absolutely. While we welcome solo travellers, our experiences are also ideal for small groups—whether it’s a girls’ getaway, couple’s adventure, or family celebration.
Yes. For groups of 8 or more, we can co-create private itineraries tailored to your group’s preferences, travel style, and destination wish list.
We keep our groups small and personal, typically between 12 to 30 travellers, ensuring a high level of attention, comfort, and meaningful interaction.
Most of our tours are hosted by either Kelley or Renee, or a trusted and experienced tour leader. We also collaborate with local guides in-destination to provide deeper insight and authenticity.
Each itinerary clearly outlines activity levels. Most trips are designed to balance comfort with meaningful experiences.
Browse our tours online and submit an enquiry, or contact us directly and we’ll guide you through the process.
Yes, a non-refundable deposit is required to secure your place. The deposit amount will vary depending on the experience, and full payment is generally due 60 days before departure unless otherwise specified.
Yes, we offer flexible payment options. Once your booking is confirmed, you can opt into a payment plan to spread out the cost. Our team will assist in structuring a timeline that works for you.
Each trip page details inclusions, but typically, packages include accommodation, select meals, activities, transport, and the services of a Travel Connex host or tour leader. Flights, insurance, and optional extras may be additional unless otherwise stated.
Travel Connex is affiliated with MTA – Mobile Travel Agents, one of Australia’s most respected travel networks.
Your booking is handled through a professionally managed, accredited travel network with structured processes and supplier access.
Yes, bookings are made through an ATAS-accredited agency, providing financial protection and compliance with Australian travel standards.
ATAS sets strict standards for financial management and professionalism within the travel industry, offering travellers added peace of mind.
You receive personalised advice, advocacy, and human support if anything changes.
If you’re ready to start planning or simply want to explore your options, we’d love to hear from you.
No pressure. No obligation. Just friendly, expert travel support.
We create well-planned travel experiences that connect people and inspire them to the world.
